Stop Answering 'Where is my order?' Emails
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Case Study

Stop Answering 'Where is my order?' Emails

Ops Manager
2024-12-10
1 min read

The Pain Point

Customer support becomes a nightmare after 50 orders/day. 60% of tickets are repetitive WISMO ("Where is my order") questions.

Solution: Gorgias AI

Gorgias connects to Shopify to read order status.

Setup

  1. Connect Shopify.
  2. Enable Intent Detection.
  3. Configure Macros.

Results

58% reduction in manual tickets. Instant response time.

Mentioned Tools

Gorgias

Support
Paid

Ecommerce helpdesk that turns customer support into a profit center.

AI Score 93
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Stop Answering 'Where is my order?' Emails | AI Seller Guide